Vienna Employee Assistance Fund waff optimizes services for employees and jobseekers with BI

Making employees' mission strong

Informing - advising - supporting - these are the tasks of the Vienna Employment Promotion Fund (waff) and its 200 or so employees, a unique institution in Austria that ensures that the Viennese are able to take advantage of existing job opportunities. In doing so, waff offers support for both employees and jobseekers.

Turbo for the provision of information

The prerequisite for a high level of responsiveness is quickly available, up-to-date knowledge about jobseekers and their respective qualifications, available qualification measures and job vacancies. This is where waff wanted to kick into high gear with the help of a business intelligence solution. "We wanted to provide all relevant information from various sources centrally and be able to link it for flexible analyses and reports," explains Heinz Fassl, Project Manager Application Management at waff.

"In the past, we have noticed an increasing demand for precisely this spontaneous availability of well-founded information. This requires either someone who is very familiar with all the isolated solutions or - and this is the much more efficient and future-proof option - an IT solution that can provide answers easily and at the touch of a button."

It was important for waff to find a solution that could be used independently by the employees in the various specialist departments in order to relieve the burden on IT on the one hand and to enable the specialist departments to retrieve information flexibly and at different levels of granularity exactly when it is needed on the other.

The main reasons for choosing Qlik as the BI platform were its ability to connect to almost any data source and its high level of analysis flexibility and user-friendliness.

As an experienced Qlik partner with expertise in projects for the public sector, waff brought addHelix from Axians ICT Austria on board, which provided support with the integration of the solution and data as well as with application development.

Know more faster

By using the BI solution, waff and AMS Vienna benefit from optimized management of qualification measures.

"With Qlik, we have a solution in place that enables us to align the target groups and the programs we offer as well as possible and also to make our collaboration with the AMS more efficient."

Heinz Fassl, Application Manager / Project Manager Wiener ArbeitnehmerInnen Förderungsfond waff